Support
How to get help with Orcha, report a problem, or reach the team.
Contact
Email support@tryorcha.com. Include your workspace name and, for connector problems, the provider and the time the sync ran; the Manage view's health status and last-sync details help us reproduce quickly.
Common answers
- Setup and local questions: start with the quickstart.
- Connecting a provider: each connector has its own guide under Guides, covering how to add it, choose what gets indexed, and remove it.
- Removing data: disconnecting a connector purges its indexed documents, search chunks, cached content, and sync state from your workspace. Deleting files in Orcha moves them to trash first, and emptying trash removes them permanently.
- API and MCP: the API reference and MCP specification document every endpoint and tool.
Service status
If the app is unreachable, check whether app.tryorcha.com/readyz responds. When it does not, we are already looking at it; a support email with the time you saw the failure still helps.