Support

Contact

Send an email to support@tryorcha.com. Include your workspace name. For a connector problem, also include the provider and the time of the sync. The health status and last-sync details in the Manage view help us to reproduce the problem quickly.

Common answers

• Setup and local questions: Start with the quickstart.
• Connecting a provider: Each connector has a guide under Guides. Each guide shows how to add the connector, select what Orcha indexes, and remove the connector.
• Removing data: When you disconnect a connector, Orcha purges its indexed documents, search chunks, cached content, and sync state from your workspace. When you delete files in Orcha, Orcha moves them to the trash first. When you empty the trash, Orcha removes them permanently.
• API and MCP: The API reference and the MCP specification document all endpoints and tools.

Service status

If you cannot reach the app, make sure that app.tryorcha.com/readyz gives a response. If it gives no response, we already examine the problem. A support email with the time of the failure still helps us.